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MarylandRentCourt.com required a robust, legally compliant digital solution to facilitate the landlord-tenant dispute resolution process. They needed:
Allowing landlords and legal professionals to submit case documents electronically.
Providing real-time updates on case statuses, court dates, and required actions.
Keeping all parties informed via email and SMS alerts.
Ensuring sensitive legal documents are stored and transmitted securely.
The goal was to reduce administrative overhead, minimize errors, and enhance compliance while serving the needs of legal professionals, law enforcement, and landlords through a robust digital solution.
Given the sensitivity and legal implications of these cases, the project presented a few challenges that required careful navigation:
We developed a robust web-based platform that digitized MRC’s operations, offering a more efficient solution for managing court cases.
Developed an e-filing system, allowing landlords to electronically submit cases, upload necessary documents, and track case progress efficiently.
Created a centralized dashboard that provides landlords, tenants, and legal professionals with a real-time view of case statuses, upcoming court dates, and required action.
Built a comprehensive service suite, covering Warrant of Restitution filings, eviction actions, property inspections, SCRA reporting, and attorney services.
Implemented a computerized notification system to keep users informed about case updates, court dates, and critical actions, ensuring timely communication and reducing missed deadlines.
Integrated robust security features, including SSL encryption, role-based access control (RBAC), and multi-factor authentication (MFA), ensuring secure storage and compliance with legal data retention standards.
Developed a secure system for uploading case files and supporting documents.
Built a centralized platform architecture and integrated all the required features.
Implemented SSL encryption, RBACs, and multi-factor authentication (MFA) to safeguard sensitive legal data.
Designed and developed a centralized dashboard to monitor all cases in one place.
Conducted user acceptance testing to ensure smooth functionality before deploying the platform.
Our digital solution delivered significant improvements for MRC:
Streamlined case management, with 80% faster case processing and 60% reduction in paperwork.
Ensured full adherence to Maryland's legal requirements, minimizing errors and legal risks.
Enhanced user experience and communication, leading to a high satisfaction rate among landlords, tenants, and legal professionals.
Optimized the platform to support seamless growth, enabling MRC to manage an increasing number of properties and cases without compromising performance.
Since 1999, SunTec has been a trusted business process and software engineering partner for technology companies worldwide. Our team of over 1,500 full-time employees delivers innovative services every day to help our clients save time and money.
