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A well-known quick-service restaurant in the US, recognized for its signature fried chicken and loyal local customer base. With increasing demand for digital ordering and delivery convenience, the restaurant aimed to modernize its customer engagement and ordering experience.
With a brand heritage spanning over six decades, the client aimed to extend its in-store success into the digital space by launching a dedicated food delivery mobile application for iOS and Android. They approached us with a clear vision: to create a fast, reliable, and customer-friendly ordering platform that could support rapid go-to-market execution and future scalability.
After in-depth discussions around business goals and feature expectations, our team defined the functional scope and translated the client’s vision into a structured delivery roadmap.
Key Business and Technical Requirements
We designed and developed a custom food delivery application that gave Harold’s Chicken full ownership of the digital ordering journey—right from menu browsing to order fulfillment.
We developed intuitive Android and iOS applications with a clean UI optimized for speed and ease of use.
Key capabilities included:
A centralized admin panel was built to streamline restaurant operations.
To ensure frictionless transactions, we implemented secure payment workflows.
The platform supported both delivery and pickup models, giving customers flexibility while allowing the restaurant to control fulfillment logic.
A robust backend dashboard empowered the restaurant team to manage operations efficiently.
As required by the client, we developed different panels of the application such as User Panel, Admin Panel, and Restaurant Panel.
Measurable Business Impact
35% increase in direct online orders within the first quarter
20% reduced commission costs by shifting traffic from third-party platforms
3x faster order processing with real-time kitchen updates
Higher customer retention through a branded digital experience
Improved operational visibility via centralized dashboards
Project initiation within 48 hours
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